Terms and conditions

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General terms and conditions for events

The terms and conditions regulate the relationship between the tour operator and the customer. The tour operator is Finnskogen Adventures.

Bookings and payments 

Terms and conditions for bookings, payment of deposit and final payment are agreed with the operator. All bookings are binding. In the case of online purchases, the booking is binding once the tour has been confirmed and paid for.

Cancellation of online bookings by individual customers

In accordance with our terms and conditions, online tickets booked by individual customers are refundable within certain conditions. 

Cancellations are subject to an administration fee of NOK 200. For group bookings, the deposit is non-refundable. The outstanding amount are subject to the cancellation conditions above.

The client may cancel a booking on the following conditions:

Information for customers

The tour operator is obliged to make the customer aware of the rights and obligations that exist between the tour operator and the customer. This is done by means of the present terms and conditions, with which customers must familiarise themselves. In particular, the tour operator must make customers aware that they are responsible for ensuring that they have the travel documents required and the necessary insurance. In particular, customers from countries other than Norway must be aware that they may be subject to different rules from those applicable to Norwegian customers, and must make sure that they investigate the regulations applicable to the tour in which they are participating. The tour operator must make clear that it has the right to change the prices in certain cases; see the section on changes to prices, services, etc. Tours All tours are offered on the condition that places are available in the period requested. Check availability and book now!

Changes to prices, services, etc.

The operator reserves the right to change prices because of new or increased taxes and charges, changes in exchange rates, or equivalent circumstances over which the operator has no control or could not have foreseen. Prices will not be changed within 30 days of departure.

The customer’s obligations

The customer must pay the agreed amount by the date specified in the operator’s terms and conditions. The customer must not behave in such a way as to be a nuisance to fellow travellers. A person booking a tour for someone else must ensure that that person can manage on their own. 

Our employees are not in a position to provide special assistance to passengers who cannot manage on their own, beyond what is considered managable. Clients with ailments that require special consideration, such as allergies, are obliged to inform us before departure. The same applies for clients who need special arrangements in terms of physical or mental support. Passengers must be essentially self-sufficient or travel with a companion. If there is gross negligence of the specified obligations on the part of the customer, he/she may be turned away or excluded from the remainder of the tour, without any entitlement to a refund from the operator. The customer may be liable to pay compensation if he/she deliberately or as a result of negligence inflicts a loss on the operator, including by failing to comply with the provisions set out above. The customer must ensure that he/she has the necessary papers for the tour (travel documents, visas etc.). The customer is personally liable for any loss of personal belongings.

The operator’s right to cancel the tour 

The operator may cancel a tour for the following reasons:
Finnskogen Adventures reserves the right to cancel events due to unforeseen incidents. These are incidents beyond the company’s control, such as natural disasters, floods, blocked roads or labour conflicts. Similarly, we reserve the right to change the itinerary to adjust for such unforeseen incidents. No refunds are made at such events

Complaints/time limit for complaints

Complaints in connection with services provided must be made immediately to the tour operator’s local representative, otherwise the customer forfeits the right to complain. In addition, other complaints must be made within 15 days of returning home, unless there are special reasons for extending the time limit.

All rights reserved Finnskogen Adventures reserves the right to change prices, and cannot be held responsible for misprints in text, images and links on our web pages. We reserve the right to make changes that may arise after completion of the material and schedules. We also reserve the right to make changes to prices and terms and conditions.